Documents
Legal acts
Electricity supply
Gas supply
Certificates
- About the electricity market
- About electricity
- About citizens' appeals
- About personal data protection
- Economic Code of Ukraine
- Treaty establishing the Energy Community
- ASSOCIATION AGREEMENT between Ukraine, of the one part, and the European Union, the European Atomic Energy Community and their Member States, of the other part
- About the statement of Licensing conditions of carrying out economic activity on supply of electric energy to the consumer
- Resolution of the National Commission for Regulation of Economic Competition of March 14, 2018 № 307 “On approval of the Market Rules”
- Resolution of the National Commission for Electricity Market Regulation of March 14, 2018 № 311 “On Approval of the Code of Commercial Electricity Accounting”
- Resolution of the National Commission for Electricity Market Regulation dated March 14, 2018 № 312 “On approval of the Rules of the retail electricity market”
- Regulations on the Information and Consultation Center for Work with Electricity Consumers. Approved by the NERC Resolution of March 12, 2009 №299
- Resolution of the National Commission for Electricity Market Regulation “On setting tariffs for electricity supplied to the population” of February 26, 2015 №220
- Decree of the President of Ukraine "On approval of the Regulations on the National Commission for State Regulation of Energy and Utilities"
- Exemplary contract for the supply of electricity to the consumer
- Examples of explanatory invoicing with an explanation of each element of the invoice
- Information on the consumer's right to choose an electricity supplier; the procedure for changing the electricity supplier
- Public commercial offer, contract, price of electricity and its components
- Standards and requirements for the quality of customer service, the procedure and amount of compensation for non-compliance with the quality of electricity supply
- Procedure for consideration of consumer appeals / complaints / claims
- Procedure for consideration of consumer appeals / complaints / claims
- Procedure for disconnection / restoration of consumer power supply
- Benefits of efficient energy end-use by consumers and tips for improving energy efficiency in electricity consumption
- General procedure for taking readings of measuring instruments and payment for consumed electricity;
- Shares of each energy source (coal, natural gas, nuclear fuel, hydropower (large hydropower facilities), renewable energy sources, other sources) in the overall structure of the balance of electricity purchased by the energy supplier in the previous year
- On the impact on the environment caused by the production of electricity by all sources of energy purchased by the energy supplier) for the previous year
- Links to the web pages of the Regulator, the central executive body that ensures the formation and implementation of state policy in the electricity sector, the central executive body that implements state policy in the field of supervision (control) in the field of electricity, system operators, market administrator, commercial administrator accounting, the Antimonopoly Committee of Ukraine, the Energy Ombudsman, other state bodies;
- List of basic services provided by the call center of the electricity supplier
- The procedure for providing notifications of threats to the electrical safety of consumers
- Commercial offer for the supply of electrical energy to consumers up to 100000 kW
- Commercial offer for the supply of electrical energy to consumers up to 300000 kW
- Commercial offer for the supply of electrical energy to consumers up to 100,000 kW
- ISO 45001:2018 «Occupational health and safety management systems. Requirements with guidance for use»
- ISO/IEC 27001:2013 «Information technology. Security techniques. Information security management systems. Requirements»
- ISO 37001:2016 «Anti-bribery management systems. Requirements with guidance for use»
- ISO 14001:2015 «Environmental management systems. Requirements and guidance for use»
- About the statement of Rules of supply of natural gas
- About the statement of the Code of gas distribution systems
- On approval of the Gas Transmission System Code
- About the statement of the Standard contract of transportation of natural gas
- LAW OF UKRAINE "On the natural gas market"
- About establishment of temporary tariffs for JSC UKRTRANSGAZ for services of transportation of natural gas for entry points and exit points for the first year